AI agents that service every loan in your portfolio

A loan servicer manages a loan after it funds, on behalf of the lender or the investors who own it. The work includes applying payments, keeping insurance and property taxes current, tracking covenants and reporting dates, answering payoff and extension requests, handling renewals and maturities, and following up on missed payments. Sphera Credit's AI agents take on the monitoring, the borrower conversations and the follow-up, and the lender's team supervises them and approves anything that changes a loan's terms.

Commercial real estate loans, business loans and lines of credit, private and hard money mortgages, construction loans and unsecured consumer loans. The tasks follow each loan's documents: covenant tests and annual reviews on commercial loans, draw reviews on construction loans, maturity and payoff follow-up on private mortgages, and account requests on consumer loans.

The agents read each loan's note, record what it requires and check the loan against those terms for its whole life. They check each payment against the schedule, confirm that property insurance is in force and property taxes are paid, check that no new lien has been registered, track interest reserves, and follow lien filings before they expire, such as UCC continuations in the United States and PPSA registration renewals in Canada. Any term that is no longer respected is flagged to the lender's team.

Yes. The agents keep the tickler of what each borrower owes the lender and when. They request updated financial statements, tax returns, rent rolls and compliance certificates as they come due, and follow up until they arrive. They spread the new figures, recalculate each covenant, such as minimum DSCR and occupancy, test borrowing base certificates on lines of credit, flag any breach and draft the annual review for sign-off.

Borrowers reach the agents by email, text or phone. The agents answer questions about the loan, send payoff statements, and take requests such as a payment date change, an extension or a renewal: they check each request against the lender's rules and prepare the change. Ahead of maturity, they contact the borrower about the renewal or the exit. The lender sets which changes an agent can apply on its own and which need a person's approval. Hardship requests always go to the lender's team.

Yes, early-stage collections. When a payment is missed, the agents reach the borrower, find out what happened and set up a payment arrangement within the limits the lender sets. Accounts that need a person, such as a dispute or a hardship case, go to the lender's team with the conversation attached.

The lender sets the rules the agents work within: how often, at what hours in the borrower's time zone and on which channels a borrower may be contacted. Each borrower's consent to calls, texts and emails is recorded and checked before every contact. A dispute, a hardship claim or a request to stop contact pauses the agent and goes to the lender's team. Every call is recorded and transcribed, and the transcript is attached to the loan.

The lender decides. It sets a level of autonomy for each action an agent can take: run automatically, require human approval every time, or be blocked completely. The lender's team sets the terms of any extension and approves every payoff. Every agent run is recorded step by step: what the agent read, what it did and why.

No. The agents take on the routine monitoring, requests and follow-up. The lender's servicing team supervises their work, handles exceptions and hardship cases, and approves every change to a loan's terms, so the same team can service a larger portfolio without adding headcount.

Yes. The agents work on Sphera Credit's loan management system or on top of the loan servicing or core banking system the lender already uses, reading from it and writing their updates back to the same records.

Working with Sphera Credit starts with a conversation about the lender's current processes and systems. Sphera Credit then quotes an on-site assessment, in which its team reviews the lender's systems and the integrations between them, maps the lender's business processes and proposes new AI-native ones. If the lender goes ahead, Sphera Credit's team implements those processes on the Sphera platform with the lender's team.

Sphera Credit pricing is tailored to each lender and has three parts: the on-site assessment, the implementation and an ongoing platform fee. Sphera Credit quotes the assessment on its own and bills it hourly, and the lender decides afterwards whether to implement the platform. The implementation is also billed hourly, because Sphera Credit's team works on site with the lender on the technical setup and change management. The platform fee is outcome-based: it follows the loan volume on the platform, so it scales with the size of the lender's operations.