An AI assistant that collects borrower documents by itself
The assistant requests, reads and verifies every document a loan file needs, and follows up with borrowers over email, text and WhatsApp. Your originations team gets complete files without doing the chasing.
From first request to complete file, the assistant does the collecting
Every document requested, read and verified in the conversation
It knows what to ask for
The assistant knows which documents each product and each applicant requires. It asks for them one at a time, explains what qualifies, and answers the borrower's questions along the way.
Checked while the borrower is still there
Borrowers upload pay stubs, IDs and bank statements right in the thread. The assistant reads each file, flags missing pages or unreadable scans, and requests a clean copy before the borrower moves on.
Missing documents chased over email, text and WhatsApp
Every stalled file in one view
The assistant records what every applicant still owes and why their file stalled: a missing pay stub, an abandoned session, an unanswered request. You see them grouped by reason, ready to re-engage.
On the channel the borrower actually answers
The assistant follows up with each borrower by email, text or WhatsApp. Every message names the exact document that is missing, and the borrower can send it back in the same thread.
When messages go unanswered, the assistant picks up the phone
A live call that collects answers
Borrowers who never respond in writing get a call. The assistant walks them through what their file still needs and captures every answer as structured data while they talk.
Everything lands in one structured file
Calls, messages and documents all resolve into the same credit file, checked and ready. Your underwriters open a complete file with every source document attached.
How much are you losing to stalled applications?
Plug in your numbers. The calculator shows the annual originations and net interest margin you lose to files that never get completed, and what the assistant would recover.
Applications started per month
Not tracking this yet? We can help you measure it with our analytics solutions.
See it collect documents on your own files
We install a pilot on a small share of your applications and compare completion rates against your current process. No migration, no changes to your underwriting rules.